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Theironside17's avatar
Theironside17
3 years ago
Solved

you don't have access error

I have owned the Sims 4 with the Deluxe version since 2017. I bought it through origin and now only run it through the EA desktop app. However, as of a few days ago after the latest Sims 4 update, the game left my collection. Whenever I tried to open it from the app or from my desktop, the "you don't have access" page has popped up. I have tried many things to fix it, and it has been incredibly hard to get in touch with the EA team about this. Please help with this issue. 

bug
mac
pc
  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hi @NDNSpeedRacer,

    Can you try going offline then back online in the EA app please and then try launching your game again?



    If that fails, please try clearing the app cache via the steps here and let me know how you get on.

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  • Beautiiqui's avatar
    Beautiiqui
    2 years ago

    Yes, I am having the same issue. The representative's response in the chat was they were working on it. I have not been able to play Sims since the 26th, and when the update happened, it did not work. I have tried troubleshooting it. My first chat person was amazing and took his time trying to help me fix it. Another chat person stated they know this issue, and hundreds of people are experiencing it. But how do we know it is fixed? Not sure. I guess you check every day. 

  • XFeliXBlack's avatar
    XFeliXBlack
    2 years ago

    Neither method helps.... Even if I log out of my accounts in steam or epic games and link them back in, that doesn't help either.
    My game was working fine before and then for some reason this problem appeared out of nowhere. When will it be solved? This problem is many months old and many people are facing it.
    In fact I can't play sims 4, thanks...😞

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