Forum Discussion

624p6gdcdi7o's avatar
624p6gdcdi7o
3 years ago

"You Don't Have Access"error in EA app & games stuck on Preparing in downloading

I'm unable to download games or play already downloaded games. If I try to play already installed games I get the error  'This title may have been downloaded to your device by another user who owns t...
bug
mac
pc
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @624p6gdcdi7o can you try downloading something like APEX Legends and then stop the download and try you other EA games again. 


Darko

624p6gdcdi7o's avatar
624p6gdcdi7o
3 years ago

Stuck on preparing as well when I try to stop it it's stuck on canceling.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey @624p6gdcdi7o can you ensure that any security software on your system isn't blocking the EA app or the game installs.

    Darko

    • 624p6gdcdi7o's avatar
      624p6gdcdi7o
      3 years ago

      I only have windows defender security I turned it off but it didn't make any difference still same issue. 

      • EA_Darko's avatar
        EA_Darko
        Icon for Community Manager rankCommunity Manager
        3 years ago

        Check your firewall also @624p6gdcdi7o to ensure that is not blocking anything.


        Darko 

Featured Places

Node avatar for EA app Technical Issues & Bugs

EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.Latest Activity: 3 hours ago
8,452 Posts

Recent Discussions