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624p6gdcdi7o's avatar
624p6gdcdi7o
3 years ago

"You Don't Have Access"error in EA app & games stuck on Preparing in downloading

I'm unable to download games or play already downloaded games. If I try to play already installed games I get the error  'This title may have been downloaded to your device by another user who owns t...
bug
mac
pc
624p6gdcdi7o's avatar
624p6gdcdi7o
3 years ago

Stuck on preparing as well when I try to stop it it's stuck on canceling.

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
3 years ago

Hey @624p6gdcdi7o can you ensure that any security software on your system isn't blocking the EA app or the game installs.

Darko

  • 624p6gdcdi7o's avatar
    624p6gdcdi7o
    3 years ago

    I only have windows defender security I turned it off but it didn't make any difference still same issue. 

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      3 years ago

      Check your firewall also @624p6gdcdi7o to ensure that is not blocking anything.


      Darko 

      • 624p6gdcdi7o's avatar
        624p6gdcdi7o
        3 years ago

        Turned of all the firewalls but still same issue is persisting.

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