@EA_Darko Any other suggestion or possible solution?
Community ManagerYou can grab me a DxDiag @624p6gdcdi7o and I'll take a look at your system: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/
Darko
Here it is let me know if you need anything else.
@EA_Darko Any update?
@EA_Darko Hello, It's been 24 hours still no update?
Community ManagerHey @624p6gdcdi7o please keep in mind that we are human and as such we get our weekends and at time even get some additional time off.
AHQ is a global community focused on players helping players, if you require direct 121 support you can speak with our live support team.
Your DxDiag shows a number of errors, the best thing to do is go ahead and run System File Checker tool to repair missing or corrupted system files:https://support.microsoft.com/en-ie/help/929833/use-the-system-file-checker-tool-to-repair-missing-o...
If the issue continues please make a new Windows Admin account and try there.
Let us know how you get on.
Darko
@Ho3n3r Thanks for the advice but I'm unable to launch game from app because app considers game as not installed when I try to download game it's stuck in preparing although game is installed already.
@EA_Darko Followed all the instructions got this message Windows Resource protection found corrupt files and successfully repaired them. Also created new user still same issue. ☹️
Community ManagerCan you do an updated DxDiag @624p6gdcdi7o?
Darko
