Forum Discussion

3 years ago

"You Don't Have Access"error in EA app & games stuck on Preparing in downloading

I'm unable to download games or play already downloaded games. If I try to play already installed games I get the error 'This title may have been downloaded to your device by another user who owns t...

bug

mac

Ho3n3r

New Veteran

3 years ago

@624p6gdcdi7o It's a shame that you are getting the usual run-around which is the norm here.

Anyway, I was trying it from the desktop icon and was getting the same error. I opened the app and I can open it from the in-app launcher with no issue.

Try that and see if it helps.

624p6gdcdi7o

3 years ago

@Ho3n3r Thanks for the advice but I'm unable to launch game from app because app considers game as not installed when I try to download game it's stuck in preparing although game is installed already.

ynwgemini
3 years ago
@624p6gdcdi7o I am having the same problem I hope someone can fine the answer, I've been locked out of my game for a week now
ynwgemini
3 years ago
@ynwgemini update: i got in. It looks like when i switched users on my windows laptop somehow i made myself a "standard user" instead of the admin to i went to switch it in my settings, restarted everything, and finally got into my game. I don't know if it will help you but it helped me.