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Miki37336736's avatar
Miki37336736
Newcomer
9 days ago

Permanent ban in FC 26

Hi everyone,

 

I am writing here because I have reached a dead end with the standard appeal process. My account was permanently banned in EA SPORTS FC 26 for alleged "cheating," which I categorically deny. I have never used any third-party software, exploits, or unauthorized hardware.

 

My main issue is that I am stuck in an automated loop. I have received the exact same template rejection email multiple times. It feels like a human moderator hasn't even looked at my case or the technical logs. I am an honest player who has invested significant time and money into this account, and being hit with a permanent ban without any specific evidence or examples of the violation is incredibly frustrating.

 

I have already filed appeals through the official forms, but I keep getting the same generic response. Is there any way to get a real person from the Terms of Service team to conduct a manual investigation? I am even open to a temporary suspension or any other resolution if it means I don't lose my account forever due to a mistake in the automated detection system.

 

Could a Community Manager please look into this or advise on how to escape this automated rejection cycle?

 

Case number:  #244244028

 

Thanks in advance

pc

1 Reply

  • EA_Kuba's avatar
    EA_Kuba
    Icon for Community Manager rankCommunity Manager
    8 days ago

    Hey Miki37336736​ 

    I have moved your discussion from the Polish EA Forum to the English EA Forum. I can really understand how frustrating this situation must feel.

    Just to be transparent from the forum side, we don’t have access to account-level details or the ability to review, change, or escalate ban decisions here. Cases like this are handled directly by the Terms of Service team, and the appeal process you’ve already used is the only official route available to dispute a ban.

    I know it can feel like you’re stuck in a loop, especially when responses look identical. While the messaging may appear automated or templated, all appeals are still reviewed through the proper internal processes, and those investigations are handled by the appropriate teams rather than the forums. There isn’t a separate way for us here to request a different or manual review beyond what you’ve already submitted.

    Regarding the repeated responses, sorry about how that comes across. I completely get why that would feel impersonal. Feedback like yours is important, and the experience with communication is something we can look into further on our side.

    At this point, the best (and only) path forward is to continue through the official dispute/appeal channel if you believe the action was taken in error. I know that’s not the answer you were hoping for, but it is the correct route for these situations.

    Appreciate you taking the time to explain everything so clearly. 

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