Hey Miki37336736
I have moved your discussion from the Polish EA Forum to the English EA Forum. I can really understand how frustrating this situation must feel.
Just to be transparent from the forum side, we don’t have access to account-level details or the ability to review, change, or escalate ban decisions here. Cases like this are handled directly by the Terms of Service team, and the appeal process you’ve already used is the only official route available to dispute a ban.
I know it can feel like you’re stuck in a loop, especially when responses look identical. While the messaging may appear automated or templated, all appeals are still reviewed through the proper internal processes, and those investigations are handled by the appropriate teams rather than the forums. There isn’t a separate way for us here to request a different or manual review beyond what you’ve already submitted.
Regarding the repeated responses, sorry about how that comes across. I completely get why that would feel impersonal. Feedback like yours is important, and the experience with communication is something we can look into further on our side.
At this point, the best (and only) path forward is to continue through the official dispute/appeal channel if you believe the action was taken in error. I know that’s not the answer you were hoping for, but it is the correct route for these situations.
Appreciate you taking the time to explain everything so clearly.