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Frankbss
Rising Novice
8 days ago
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Command and conquer 3 pedindo senha para ativação

Bom dia, estou com um problema ao tentar jogar o game Command and conquer 3, eu tenho acesso ao EA app pela minha assinatura do Xbox Game Pass! Ocorre que ontem, ao tentar executar o game Command an...
erro
falha
pc
problemas técnicos
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EA_Edu
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8 days ago
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Ola Frankbss , 

Neste caso vou recomendar que fale diretamente com o nosso suporte para que possam verificar a sua conta e ajudar a solucionar a situação.

Vou recomendar a opção chat para que seja mais rápido, siga o link para falar com um atendente, se tiver alguma dificuldade um acessar a opção de chat, entre não fazendo login no site Help.ea e depois uma vez estando a falar com um atendente refira a conta onde esta tendo o problema. 

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Frankbss
Rising Novice
8 days ago
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Olá EA_Edu eu vim justamente do chat pra cá porque o atendente não conseguiu me ajudar com as soluções apresentadas e me solicitou a abertura deste post aqui no forum.

Então a EA não tem ideia do que pode estar fazendo isso ocorrer?

  • EA_Edu's avatar
    EA_Edu
    Icon for Community Manager rankCommunity Manager
    8 days ago
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    Frankbss Na altura você comprou o jogo de que forma , diretamente no EA app foi media fisica ou digital? O jogo aparece na sua biblioteca e consegue instalar?

    • Frankbss's avatar
      Frankbss
      Rising Novice
      7 days ago
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      O Game foi adquirido de forma digital pela assinatura EA Play pelo app da EA e sim ele aparece na biblioteca e sim eu instalei ele normal inclusive com a ajuda do suporte via chat e o problema continua

About EA app Problemas técnicos & bug

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Ocorre que ontem, ao tentar executar o game Command an...","body@stringLength":"991","rawBody":"

Bom dia, estou com um problema ao tentar jogar o game Command and conquer 3, eu tenho acesso ao EA app pela minha assinatura do Xbox Game Pass!

Ocorre que ontem, ao tentar executar o game Command and conquer 3, antes de iniciar o game ele esta me pedindo as credenciais de ativação (Print em anexo), ele nunca me pediu isso, joguei na semana passada por horas e tudo normal, mas ontem ele está pedindo essas credenciais de que eu não possuo pois eu me logo no EA App através do App do Xbox no PC. Este game faz parte do Game: Command and Conquer: The Ultimate Collection e os outros títulos eu consigo jogar normal, por exemplo, o Generals, ele não me pede as credenciais, nem o CnC Remastered ou nem um outro game da EA que esta na minha biblioteca (em anexo)!

Em contato no chat com a EA já fiz os procedimentos de reinstalar o game, de fazer inicialização limpa e o erro continua, somente ele pedindo credenciais, eu não sei mais o que fazer!

EA ID: Frankbss

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Olá EA_Edu eu vim justamente do chat pra cá porque o atendente não conseguiu me ajudar com as soluções apresentadas e me solicitou a abertura deste post aqui no forum.

Então a EA não tem ideia do que pode estar fazendo isso ocorrer?

","body@stringLength":"428","rawBody":"

Olá eu vim justamente do chat pra cá porque o atendente não conseguiu me ajudar com as soluções apresentadas e me solicitou a abertura deste post aqui no forum.

Então a EA não tem ideia do que pode estar fazendo isso ocorrer?

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Amigo e só você logar com sua conta da EA, a mesma que você usaria no site diretamente que ele vai verificar a licença e vai funcionar, tive esse problema também nos meus jogos. E só inserir os dados de login da sua conta EA, onde estão vinculados teus jogos.

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Amigo e só você logar com sua conta da EA, a mesma que você usaria no site diretamente que ele vai verificar a licença e vai funcionar, tive esse problema também nos meus jogos. E só inserir os dados de login da sua conta EA, onde estão vinculados teus jogos.

","kudosSumWeight":2,"repliesCount":6,"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:12054112_1"},"latestVersion":null,"visibilityScope":"PUBLIC","messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:12053261":{"__typename":"ModerationData","id":"moderation_data:12053261","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ModerationData:moderation_data:12053052":{"__typename":"ModerationData","id":"moderation_data:12053052","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:20":{"__typename":"User","id":"user:20","login":"EA_Edu","uid":20,"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://eaavatarservice.akamaized.net/production/avatar/prod/5/20/416x416.JPEG"},"rank":{"__ref":"Rank:rank:2"},"email":"","messagesCount":4726,"biography":null,"topicsCount":96,"kudosReceivedCount":3905,"kudosGivenCount":850,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-06-27T10:25:49.708-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":1560,"entityType":"USER","eventPath":"community:tghpe58374/user:20"},"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}":{"__typename":"AssociatedImage","url":"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4","height":500,"width":500,"mimeType":"image/png"},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Community Manager","color":"004DEB","icon":{"__ref":"AssociatedImage:{\"url\":\"https://forums.ea.com/t5/s/tghpe58374/images/cmstMi1SS21Gcm4\"}"},"rankStyle":"FILLED"},"ForumReplyMessage:message:12053052":{"__typename":"ForumReplyMessage","id":"message:12053052","revisionNum":1,"uid":12053052,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ea-app-technical-issues-pt"},"conversation":{"__ref":"Conversation:conversation:12052975"},"subject":"Re: Command and conquer 3 pedindo senha para ativação","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:12053052"},"body":"

Ola Frankbss , 

\n

Neste caso vou recomendar que fale diretamente com o nosso suporte para que possam verificar a sua conta e ajudar a solucionar a situação.

\n

Vou recomendar a opção chat para que seja mais rápido, siga o link para falar com um atendente, se tiver alguma dificuldade um acessar a opção de chat, entre não fazendo login no site Help.ea e depois uma vez estando a falar com um atendente refira a conta onde esta tendo o problema. 

","body@stringLength":"857","rawBody":"

Ola , 

\n

Neste caso vou recomendar que fale diretamente com o nosso suporte para que possam verificar a sua conta e ajudar a solucionar a situação.

\n

Vou recomendar a opção chat para que seja mais rápido, siga o link para falar com um atendente, se tiver alguma dificuldade um acessar a opção de chat, entre não fazendo login no site Help.ea e depois uma vez estando a falar com um atendente refira a conta onde esta tendo o problema. 

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Frankbss Na altura você comprou o jogo de que forma , diretamente no EA app foi media fisica ou digital? O jogo aparece na sua biblioteca e consegue instalar?

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 Na altura você comprou o jogo de que forma , diretamente no EA app foi media fisica ou digital? O jogo aparece na sua biblioteca e consegue instalar?

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O Game foi adquirido de forma digital pela assinatura EA Play pelo app da EA e sim ele aparece na biblioteca e sim eu instalei ele normal inclusive com a ajuda do suporte via chat e o problema continua

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O Game foi adquirido de forma digital pela assinatura EA Play pelo app da EA e sim ele aparece na biblioteca e sim eu instalei ele normal inclusive com a ajuda do suporte via chat e o problema continua

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