Ea companion app

I urgently need help regarding the fact that I keep missing players from my club in ultimate team. 

It seems to me that there was an error in the posting of the item and I can no longer use the respective players for sbc or list them on the market. 

Only 40 minutes ago I happened to lose 3 players over 83 OVR including Neuer 86 OVR tradeable Please help me because it happens quite often and it doesn't seem normal at all I spent a lot of time trying to find where I can report this recurring problem.