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HollownessDevour's avatar
HollownessDevour
Seasoned Ace
1 month ago

Forums "The Appropriate Channels" Error Loop

I'd like to start by I have tried "the appropriate channels" advised by forum moderators. I have found out they do not exist, you link us to a non-start ticket/live chat. It is basically an error loop. If I contact live chat, they tell me they do not do anything to with the forums, when it was "escalated" then case was just auto "closed".

I'd tell you the situation but literally the post will be deleted. 

So if a moderator could PM me that be great.

8 Replies

  • I think this is not only a breakdown in the system (the fact you even when told to go through regular/appropriate channels, when it results in nothing, not even a response), I think it is not conducive to a healthy forum environment or a basic level of customer service. 

    I am not a troublemaker, I never done anything bad, at most I can/could be cheeky or firm. And I honestly feel I have been mistreated and I have no official way to ticket, or way to resolve this. Even if you don't care about the individual this is systemically a way to alienate even your good and positive forum members in the community. I think that hurts all. 

    You can look up my comment history, even the hidden, you will only see I have been helpful and positive. And the worst I have been is firm, when I feel something isn't right, and it is mild if anything.

    Note I am only posting this because the regular/appropriate channels doesn't work, I would have been fine going that route, but it doesn't work. I am letting you know it doesn't work.

  • Confuzzo's avatar
    Confuzzo
    Rising Traveler
    1 month ago

    Hi Hollowness: Good luck with getting an actual person to reply to you.

  • This seems like a fairly important breakdown in the reporting system. Is this really just going to be glossed over?

  • Also I get this when I do not.

    There is no way to get resolution, and I think forum issues should be dealt via forums.

  • HollownessDevour's avatar
    HollownessDevour
    Seasoned Ace
    1 month ago

    That is exactly the error loop I am talking about. It results in nothing. 

    You guys have to update your pages or methods. The process is broken/doesn't actually work. My situation a side, I think it only fair to users to provide a working method.

  • HollownessDevour's avatar
    HollownessDevour
    Seasoned Ace
    1 month ago

    EA_mplsnow​ 

    I cannot say or else I could be breaking forum rules/risk post deletion. Hence, why I asked for a PM. But it is 100% forum related, and live chat, cannot do anything forum related.

    It is a very Catch-22 situation.