I'd like to start by I have tried "the appropriate channels" advised by forum moderators. I have found out they do not exist, you link us to a non-start ticket/live chat. It is basically an error loop. If I contact live chat, they tell me they do not do anything to with the forums, when it was "escalated" then case was just auto "closed".
I'd tell you the situation but literally the post will be deleted.
So if a moderator could PM me that be great.
That is exactly the error loop I am talking about. It results in nothing.
You guys have to update your pages or methods. The process is broken/doesn't actually work. My situation a side, I think it only fair to users to provide a working method.
Community ManagerHollownessDevour Sorry to say, but if it's related to a moderation decision, you'll need to go through the regular channels to appeal. We also state so in the first and last sections of our Forums Rules and Guidelines.
I cannot say or else I could be breaking forum rules/risk post deletion. Hence, why I asked for a PM. But it is 100% forum related, and live chat, cannot do anything forum related.
It is a very Catch-22 situation.
Community ManagerHey HollownessDevour,
Are you trying to report a player or appeal an account action? Let us know, and we can see what other options might be available.
Though, please keep in mind that account actions are beyond our control, both for our titles and on the forums, and that you'll need to follow the steps on this page to submit an appeal. Thanks!
