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gamegodtrrt's avatar
gamegodtrrt
Newcomer
2 days ago
Solved

Missing DLC on PS

So I just bought mk1 and the chaos reigns dlc from the PlayStation store yet when I tried downloading the game it only gives me the trial version and then it asks me to buy the full game but when I tried it said I already have the full game if someone could help me out I would greatly appreciate it 

(CM: Edited to add more context to thread title)

  • Hi gamegodtrrt

    It sounds like the purchase went through if you can't buy it now, but just in case, could you double-check your transaction history? If it's showing as successful, then you may need to troubleshoot things to help the content appear. Try these steps from PlayStations help guide:

    1. Head to your Game Library > Your collection. Select the main game and scroll to the Add-Ons section. Select the add-on you’ve purchased and check whether it’s downloaded.
    2. Restart your PS5® console and try again (pressing the PS button on your controller and selecting Power > Restart PS5.)
    3. Try restoring licenses on your PS5 console.
    4. Delete and then reinstall the game.

    If those steps haven't helped the content download for you and appear in the game, please contact PlayStation support directly.

    - EA_Lanna

2 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    18 hours ago

    Hi gamegodtrrt

    It sounds like the purchase went through if you can't buy it now, but just in case, could you double-check your transaction history? If it's showing as successful, then you may need to troubleshoot things to help the content appear. Try these steps from PlayStations help guide:

    1. Head to your Game Library > Your collection. Select the main game and scroll to the Add-Ons section. Select the add-on you’ve purchased and check whether it’s downloaded.
    2. Restart your PS5® console and try again (pressing the PS button on your controller and selecting Power > Restart PS5.)
    3. Try restoring licenses on your PS5 console.
    4. Delete and then reinstall the game.

    If those steps haven't helped the content download for you and appear in the game, please contact PlayStation support directly.

    - EA_Lanna

  • Hi gamegodtrrt

    This sounds somewhat similar to an issue people have reported before for Battlefield V. By any chance, did you ever play these as a demo in the past?

    Edit: It'd probably help if I gave some more information that helped people with what I think is a similar issue: it appears that there was a trial marker against their accounts, and it should be something that the platform provider or EA Help should be able to remove. 

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