00000

Hi there, 

I'm sorry to hear you're not receiving the verification codes via email. For instructions on how to possibly fix this yourself, please see:

Try resending the code. If that doesn’t work, make sure: 

• your inbox isn’t full
• you’ve checked the spam folder
• you or your service provider haven’t blocked us
• you’re logged in to the right EA Account.
  • If you’re logged in to a different EA Account, your codes might go to the wrong email.

Tip: Keep your email address up to date so you can always get your codes.

If you’re still not getting your codes, look for a past email from ea@e.ea.com and allow images to be displayed. Then, resend the verification email.

If you're still having issues, please try contacting EA Help support and ask them to add a secondary email to your EA account. I suggest contacting via chat to get a faster response: 

How to chat with EA Help

1. Log in to your EA Account.
2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
3. Select Chat with us or Start chat.
4. Fill in the contact form with your:
   • first name
   • last name
   • e-mail
   • platform
   • subject (a short description of your issue)
   • attachments (e.g. screenshots, documents, links).
5. Select Send.
6. A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

Let us know if you're having any trouble contacting EA Help Support.