(Issue #1: Account Linking: PSN/EA Accounts)

I’m trying to play UFC 5 online on my PS5, but when I try to link my PlayStation Network account with PSN ID: LRin713, to my EA account , also LRin713, I get this error message:

Error Message I get

The thing is, I haven’t played any EA games or linked anything since probably 2012, and as far as I know, the account I’m using now is the only EA account I’ve ever had. I would assume it got disabled b/c of inactivity. But how is my account disabled if I am logged into it right now? I can log into the EA website with it. I confirmed my cell phone, verified my email, added a payment method. So it can't be disabled if I am on it typing right now. I don't get it. 

(Issue #2: EA Help Live Chat Option is Gone/Unable to Contact EA Help)

I already posted this issue to forums and it mistakenly got marked as solved, b/c someone told me to contact EA Support, but I already did that. I chatted with them a couple of times, but because of bad cell phone connection, I kept getting disconnected from the chat. And I think that b/c I disconnected a few times, the chat option doesn't pop up for me anymore.

I go to My Cases, press Resume Case (even if I try to start a new case) it brings me to this window, but there is no chat option available:

Example of Case Screen Not Having Chat Option

When I looked into it, EA said that when you go to your case/start a case, the screen should look like this:  

Example of Where Chat Option is Supposed to be:

So now, I have no way to contact EA. My last post was marked Solved, but the solution given to me, was to contact EA. But the live chat is gone, so I have no way of contacting support. 

I followed EA Support on Twitter and Facebook, messaged them, not sure from which one, but I got an email asking if I needed help, so I responded and the email came back as undeliverable. I have been trying to fix this issue for like a week now. This whole thing is so crazy. Please someone help.