🗿 main account takeover, no way to contact support 🗿🚨
Hello,
Back in 2024 another account of mine got taken over, and thus banned for that. I regained access and am currently the only one being able to login.
Appealing on the banned acc does not work at all. The appeal does not go out, no matter what I do. It always leaves me with "Case not created". The chat bot just sends me to the appeal again..
Now appealing with this secondary acc does not work either, since I don't have an open penalty in order to submit the appeal, and the chat bot just refuses to connect me to a human advisor. Is it even possible to get the "permanent" ban reverted since the reason "account takeover" doesn't apply anymore? I have old receipts from that acc, so prove of ownership should be no issue. I get that it made sense to ban it back then, but I got it back.. so it is still just lost now regardless?
Also my steam is still connected to the banned acc and since the appeals are not working/the acc is in lock-down mode, I am unable to remove the link.
How do I get in contact with a human through live chat? All the automatic systems refuse to work. Can I contact support via this mail which I found: [email protected]?
Thank you for your time.
Hello, sorry to hear about your situation.
Please use this webform to contact our support. Fill out the form with as much detail as possible, then select Submit. After that, select Email Us.
If you’d like to contact a human advisor through live chat, please use the Contact Us button at the bottom of the EA Help page.
The chatbot pop-up is mainly there to collect your details first so the case can be routed properly. It is meant to gather the information an advisor would usually ask for upfront and help reduce back-and-forth. Please make sure you’ve selected the correct account-related issue category. Thanks.
