Account delete

The emails I sent aren't showing up in the cases. I can't fill out the "product or game" tab on the form you asked me to fill out because the situation I requested isn't available. Since I didn't fill it out, it won't let me send an email. I sent an email based on your previous answers, but I still haven't received a response. Customer service has been closed for a while now. Now you just send an email and wait for a response.

People used to send emails. It used to take days for a response. Now, despite living in the age of technology, our emails aren't being answered. I think companies are becoming more selfish as they grow. We can't even delete our own accounts at will.

Hi BELLIONNNNNN​, 

Could you double-check if you can see the case showing up in your 'My Cases' page, on the EA Help site? If you can see your case there, check the status on it. Then get in touch with the support team by filling out a new help ticket.

^ Please pop up a screenshot of your My Cases page if you can.

- EA_Lanna

Thank you so much for your efforts to help. I've emailed them numerous times over the past 27 days, but I still haven't received a response. I've emailed them numerous times before starting this thread, but I haven't received a response. I've also emailed them several times using the link you sent, but I still haven't received a response.😊

Hi BELLIONNNNNN​,

The TOS team handles each appeal on a case-by-case basis, some take longer than others, but 25 days is quite long to go without an email from the address: mailto:noreply@ea.com...

Could you double-check if you can see the case showing up in your 'My Cases' page, on the EA Help site? If you can see your case there, check the status on it. Then get in touch with the support team by filling out a new help ticket.

I've prepared one for you already, click this link to get started. Fill it out, reference the previous case and the current case status and share that you have nor emails from that case, then submit it. The support team will take a look at the case to better to understand what might have happened with that case from there. 

Thanks,

- EA_Lanna

25 days have passed since the objection. I have not received a response to the emails I sent.

It's been 21 days. I still haven't received a response from EA.

What a great company!💨 

It’s doesn’t work 

Hello again. Even though I sent a lot of emails, I still haven't received a response.

We cannot even delete our own account voluntarily. What a **bleep** system you have. 

Unfortunately, the option you mentioned is not visible to me. Even though I have sent an e-mail to the "contact us" section many times, I still have not received a response.