I needed help to get my account back but evrytime i give the bot my info it keeps sending me to login which i cant do since i dont have access to the email of the account no more and i dont know the password to the account neither.
Please help me here ea.
Community ManagerHi BOBBYONONE,
it keeps sending me to login which i cant do since i dont have access to the email of the account no more
Understood! Ok, let's see... do you have another email you do have access to in order to correspond with the support team?
- EA_Lanna
yes i do have another email to correspond with the support team
Community ManagerHi BOBBYONONE,
Good, ok. Use the other email to log into the EA Help site for now. That should help you move on from the login stage with the chatbot.
Once you're chatting with a support agent, you'll be able to share the email on the account you need help with, and they'll do their best to help you recover the account and update the account information from there.
- EA_Lanna
Use a secondary email to log into the EA Help site. Once connected with a support agent, provide the email linked to your old account. They can then help recover the account and update its information.
i tried this five times already its safe to say im not getting the account back because whatever information they have clearly i dont have it,i tried to provide all the information i have correctly but they kept saying some of it is incorrect so yea.
Community Manager
Community Admin
