Forum Discussion

szxxd4ydx191's avatar
szxxd4ydx191
Rising Newcomer
18 days ago
Solved

account deletion

I want to delete my EA account. It says I need to create a support ticket, but there is no place where I can create a support ticket. The support system is incredibly bad.

ea help
  • EA_Lanna's avatar
    EA_Lanna
    18 days ago

    Hi szxxd4ydx191​,

    I can help you find the support option. Use these steps to reach out to the support team:

    • Open the EA Help website
    • Click “Help by Topic” followed by 'EA Account': You'll find this at the top left-hand side of the EA Help homepage.
    • Then choose 'How to delete an EA Account': This will open a guide that will share some tips.
    • Scroll to the Bottom: At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
    • Login or Continue as Guest: The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest.
    • Fill Out Your Info: Enter your details, select from the available topic options, and give a description of the issue. If the topics available don't match your issue, that's ok. The context you add to the description field will help clear things up.
    • Submit Your Ticket: After filling out the form, hit “Submit Ticket.” 
    • Choose Your Contact Option: Pick from the available contact options, and our support team will respond as soon as they can.

     

    - EA_Lanna

3 Replies

  • 744b9db18e069920's avatar
    744b9db18e069920
    Newcomer
    19 hours ago

    I received an email too about a password code I didn’t request and had to search high and low for a way to delete my account. I managed to submit a ticket but naturally I haven’t heard anything back since.  I can’t stand when companies hold your information hostage and make you jump through hoops to get it off their servers. What kind of desperate act is that to want to purposefully make it difficult to delete your account? Why can’t I just delete it??

  • MissMLanei's avatar
    MissMLanei
    Rising Newcomer
    2 days ago

    The comment still stands!  This sucks!  My email was used by a hacker and I just want to delete.  I FINALLY found the "contact us" button just to HAVE to "search product or game" and "console" and a other questions that don't pertain to DELETING THIS ACCOUNT.  Oh, but when I finally just put in random answer and get to the SUBMIT button, it doesn't work.  Where is the HELP!  Where is the number?!  Stop playing with us please. 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hi szxxd4ydx191​,

    I can help you find the support option. Use these steps to reach out to the support team:

    • Open the EA Help website
    • Click “Help by Topic” followed by 'EA Account': You'll find this at the top left-hand side of the EA Help homepage.
    • Then choose 'How to delete an EA Account': This will open a guide that will share some tips.
    • Scroll to the Bottom: At the end of the guide, you’ll find the “Contact Us” button. Click to start your support request
    • Login or Continue as Guest: The next step will ask you to log in to your EA account. If you can't log in, you'll also see the option to continue as a guest.
    • Fill Out Your Info: Enter your details, select from the available topic options, and give a description of the issue. If the topics available don't match your issue, that's ok. The context you add to the description field will help clear things up.
    • Submit Your Ticket: After filling out the form, hit “Submit Ticket.” 
    • Choose Your Contact Option: Pick from the available contact options, and our support team will respond as soon as they can.

     

    - EA_Lanna

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!2,559 PostsLatest Activity: 27 seconds ago