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PH4NT0MGTX's avatar
PH4NT0MGTX
Newcomer
4 months ago

Account disabled

I have a similar issue, I don’t ever remember linking a PSN account to my EA account and yet it says that my EA is connected to a disabled PSN account. I still have access to the only PSN account i have ever created. I have also never done anything that would lead to an account being disabled such as cheating or other service agreement violations. I really need help from an EA representative. If anyone can help please let me know. 

3 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi PH4NT0MGTX​

    I've moved your post into its own thread, as it's a bit different from the other example. Could you share a bit more about this, please? 🙂 

    • You mentioned it's linked to a disabled PSN. How do you know the PSN connected is disabled? 
    • Are you seeing an error message when you try to link the accounts? If you could pop up a screenshot, that would help.
    • Anything else that might help to know?

     

    We're limited in what we can help with from the forums, but I'll do my best to offer advice.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hi PH4NT0MGTX​,

    I'm just checking in, as it's been a bit since your last update. Were you able to fix the issue? If not, please pop the answer to those few questions into your reply. I'll be better able to make relevant suggestions once I understand the challenge a bit more.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi PH4NT0MGTX​

    It's been a bit since this thread was last active. I hope that means everything is running smoothly now. 

    I'll close this thread out here, but if something changes or new questions come up, please don't hesitate to start a fresh thread or pop into an existing live one. 😄

    - EA_Lanna

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