Forum Discussion

viviplaysims's avatar
viviplaysims
New Traveler
23 days ago

Account email update (EA help not helpful)

Hi, I'm here for 2 matters: 1). first time speaking to EA advisor and met a rude staff. tried to report to EA but no one cares....[image: bad service] 2). tried to contact EA again as I can't chang...
account info
ea help
feedback
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
20 days ago

Hello there, 

I'm sorry to hear about your experience. Unfortunately, we're unable to assist with account changes here in the EA Forums. You will need to contact EA Help again to change your email. 

Once you click on "Resume Case" you should have an option to send them a message again. What do you see after selecting Resume Case? 

 

  • viviplaysims's avatar
    viviplaysims
    New Traveler
    19 days ago

    Hi thanks for the reply, finally! i attached the screenshot, no comment section at all....

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      19 days ago

      If you don't see any further options after clicking on Resume Case, you can try creating a new case and quoting the previous case for reference. I know this is not the ideal scenario, but I will make sure to pass the feedback forward to the EA Help team regarding the contact options on the website. If you have any further questions, please let us know.

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