Forum Discussion

altertable's avatar
altertable
Rising Newcomer
5 days ago
Solved

Account got hacked

Please help, my account got hacked, they changed the email and phone number make me can't verified all action like change email or login password, but I can still login with linked account, nothing solution from ea help 🥲

  • Hey altertable​

    Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums. You'll still be able to open a ticket even if your email or other account details have been changed.

    You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hey altertable​

    Sorry to hear someone else had gotten into your account. If you haven't already, please be sure to go through as many of these security steps as possible to help get your account and system back into your control.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums. You'll still be able to open a ticket even if your email or other account details have been changed.

    You can create a new case here and select Game Support > EA Account > I need help with my hacked account so the support team can assist with the actual account recovery. 

About EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!1,520 PostsLatest Activity: 2 hours ago