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BIGRIBEYEGUY414's avatar
BIGRIBEYEGUY414
New Rookie
5 months ago

Account linking debacle!?

Hi EA Support,

 

My Xbox gamertag Bigribeyeguy is stuck in a lifetime link loop. When I try to sign in or link my EA account, I get this message:

 

“Your accounts can’t be linked because the EA Account for [masked email] was previously linked to the Xbox account for BIGRIBEYEGUY414. An EA Account can only be linked to one Xbox account in its lifetime.”

 

I have already tried:

 

  • Unlinking and relinking my Xbox and EA accounts
  • Clearing cache on console
  • Re-adding my Xbox account on the console
  • Confirming the correct EA account is linked on EA’s website

 

 

I’ve opened multiple cases through live chat, but the chat feature is broken — I get an email that an agent has messaged me, but no messages appear in the chat window. Each time, the case is closed before I can reply.

 

Case numbers so far:#218575861

 

I need this escalated to a Tier 2 account specialist to reset or repair the Xbox–EA link so I can continue playing EA games on my existing gamertag.

 

Please advise how to proceed given chat is not working and the case keeps getting closed before I can respond.

 

Thanks,

accessibility
account linking
ea help

3 Replies

  • AgentJohnUtah's avatar
    AgentJohnUtah
    Rising Novice
    5 months ago

    I am having a similar issue and have had no help getting it resolved.  12 hour support chat queues.  I received an email almost 3 hours ago telling me it was almost my turn.   Logged in to see that im number 13.  3 hours later and still number 13.

     

    What a **bleep** company

  • z0mb1egen0cide's avatar
    z0mb1egen0cide
    Seasoned Newcomer
    5 months ago

    Having the same issue here too. Had been in support chat waiting for hours. The chat got closed and now when I try to reopen it says my issue can’t be resolved by an advisor, and won’t open the chat window at all anymore. This is the worst support I’ve ever experienced.

  • BIGRIBEYEGUY414's avatar
    BIGRIBEYEGUY414
    New Rookie
    5 months ago

    Same! I get thrown in hours long chat queue. I’m emailed that someone is to chat and by that time it’s too late, they mark me as “player unavailable” and close the chat window. This is insane. 

    The worst part is that there is no work around. I can’t just make a new account and then link it to my Xbox. 

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