Forum Discussion

Camperfield_6's avatar
Camperfield_6
Rising Newcomer
21 hours ago
Solved

Account merge situation, lies from customer support chat

So I wanted to merge my accounts after reading an article on the EA HELP website. After carefully reading through the article, I have found that my account is ELIGIBLE for the merging process, so I h...
  • EA_Darko's avatar
    12 hours ago

    Sorry to hear that you are not happy Camperfield_6​.

    It can happen that our team believes a merger is possible till they do a deep dive into an account, it can happen that some purchase you have made in the past make a merger ineligible. 

    If this is the case then I know it is not an ideal situation but it would be outside of our teams ability to merge acccounts.

    Will pass the feedback on around this.

    Darko