So I've wanted to buy a game, and I've logged in using Apple Id options, because that's how I' am doing for a few years now. Ended up creating account with "Hide my e-mail" option. I did not checked anything and purchased a game. I've opened EA App, and tried to login into my account with Apple ID option, I have to enter a verification code, and that's when the problem appeared. I did not receiving any e-mails on my hidden apple id e-email from EA. So I cannot get a code to verify my account, also I did not receive any emails about the purchase, so I don't have any order id etc. to maybe ask for a return. I've only lost my money, that's how it looks like now. So what can I do? Anyone had similar situation?Can you help me get access to my account? Or if now, how can I ask for a return?

I had an Apple advisor check my account and if it works, everything is fine. The Apple advisor asked me to create an EA support ticket explaining the problem. I hope to hear back soon. I'll keep you updated here.

I created a ticket while logged out, and I was able to enter an email address. I also created a ticket while logged in, but I don't receive an email either. On both tickets I also have "waiting for player". I can find my message in the case, I think we just have to wait. I didn't need to confirm anything by email

I added a message to change the status of the case, I think you can do the same, it might change something for them

Thanks for the response, I will create ticket without login in. I've contacted also Apple Support today, and they said, that issue is probably on EA side, because of the wrong implementation. When you'are creating account with hide my email, this email will allow only mails from specific domain (the same where account was created), so maybe email's from EA have different domain.

Apple ID "Hide my email". Did not receiving any emails from EA.

13 Replies

gihmwgehu9wi
Seasoned Novice
27 days ago
Same here
gihmwgehu9wi
Seasoned Novice
27 days ago
I had an Apple advisor check my account and if it works, everything is fine. The Apple advisor asked me to create an EA support ticket explaining the problem. I hope to hear back soon. I'll keep you updated here.
x736q0j5yo78
Rising Novice
27 days ago
The funny thing is that I've created a ticked, explaining the situation that I cannot read any emails on this account, because I did not received them, and now case status is updated to "Waiting on Player" status. And you know what? There is no message in the ticket, support probably respond but with an email, which I'm not receiving. Ridiculus. Case number: Case #217779319 Can someone from suppoort team here help me?
x736q0j5yo78
Rising Novice
27 days ago
Check my last respond here. Did you also create a ticket on this apple id created account?
x736q0j5yo78
Rising Novice
27 days ago
gihmwgehu9wi
x736q0j5yo78
Rising Novice
27 days ago
Where is the response from support? How can i view it, to take next step if there is a status "waiting for a player"?
gihmwgehu9wi
Seasoned Novice
26 days ago
I created a ticket while logged out, and I was able to enter an email address. I also created a ticket while logged in, but I don't receive an email either. On both tickets I also have "waiting for player". I can find my message in the case, I think we just have to wait. I didn't need to confirm anything by email
gihmwgehu9wi
Seasoned Novice
26 days ago
I added a message to change the status of the case, I think you can do the same, it might change something for them
x736q0j5yo78
Rising Novice
26 days ago
Thanks for the response, I will create ticket without login in. I've contacted also Apple Support today, and they said, that issue is probably on EA side, because of the wrong implementation. When you'are creating account with hide my email, this email will allow only mails from specific domain (the same where account was created), so maybe email's from EA have different domain.
t8sk587uj21f
Rising Novice
25 days ago
+1 yes its same for me