Ban overturned but account still locked — need CM help pls

Question

Hello, hope you are doing well,I read through EA_Leeuw's&nbsp;guide on banned accounts and followed everything it said. My ban appeal was reviewed and the decision was overturned — case #251829892, confirmed on August 2nd at 5:30pm. The guide says to expect an email with more information, which I got, and it confirmed I could log back in.The problem is I still can't access anything. Apex shows my account as locked; it's been like this for over 30 hours now. I've tried reaching support, but since my main account (AntoliniBaja) still shows as banned on the backend, every channel just detects that and throws me into the bot loop with no way out.The guide mentions sometimes you need to re-enable your account to lift a suspension — is that what's happening here? Is there anything on EA's end that needs to be manually pushed through? I'm not trying to re-appeal anything; the overturn is already done. Just need to actually get back in.Any help from a CM would be really appreciated and if anything is needed from me do not hesitate to let me know.Thank you,

ea_cuervo · Answer

Hi funnypigge13​, I'm sorry to hear that you're still unable to access your account after the ban has been overturned.&nbsp;
Unfortunately, we're unable to review accounts and make account changes here in the EA Forums. For further assistance with that, you will need to contact EA Help. I see you mentioned you're stuck in a loop when trying to contact them again, could you please clarify the exact steps you're taking when contacting support?

funnypigge13 · Answer

Hello, EA_Cuervo,thank you &nbsp;for responding! It feels nice talking to an actual person!When I go to EA Help and try to contact support, the EA NextStep bot immediately detects that my account (AntoliniBaja) still shows as banned on the backend and locks me into three options: Submit an appeal, Delete EA account, or Request my EA data.There is no way to bypass this or reach a live advisor, softlocked into the bot repeating the same thing. I’ve tried describing my issue in different ways with various topics in the “make a new case” part but it always routes me back to the same three options. The ban overturn case #251829892 is confirmed but the backend hasn’t synced yet, so every support channel treats me as still banned and won’t let me through to a human. Is there any way you can help escalate this directly or point me to a channel that doesn’t get blocked by the banned account detection?Just hearing a response from an actual person is a breath of fresh air, any help or advice would be appreciated!thank you,

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Ban overturned but account still locked — need CM help pls

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