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JunGod20's avatar
JunGod20
Rising Newcomer
1 day ago

Banned after PURCHASING EA Play Pro - Account: [edit: email address removed]

Hello everyone,

I need help and visibility. My EA account ([edit: email address removed]) was banned on January 21, 2026 for "account misuse," but here's the key fact: I successfully purchased EA Play Pro on December 27, 2025 (137 HKD, proof available).

Timeline:

  • 2025-12-27: Successfully purchased EA Play Pro after initial failed attempts (card balance issue, resolved same day)
  • 2026-01-21: Account banned with zero warning
  • Multiple appeals submitted: ALL rejected with automated responses
  • Case #235800523: Now closed, appeal system shows NOTHING when I log in

Why I believe this is wrong:

  1. I'm a paying customer - They accepted my money, then banned me
  2. Payment explanation - I use a debit card. First attempts failed due to low balance. After transferring funds, payment succeeded. This is normal banking behavior, not fraud
  3. No evidence provided - EA has never shown me what I did wrong. Just "account misuse" with zero proof

The problem now:
The appeal system is broken. When I try to submit anything through official channels, nothing happens. Case #235800523 is closed with no option to reopen.

What I have:

  • Bank statement showing the 2025-12-27 payment
  • Screenshots of all rejection emails
  • Screenshot of empty case page (system not working)

Request:
If any EA staff or community managers see this, please help escalate. I'm not a cheater. I'm not a fraudster. I'm just a player who paid for EA Play Pro and wants to use what I paid for.

Has anyone experienced similar issues? Any advice?

Thanks for reading.

account info

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey JunGod20​,

    Sorry to hear that there's been difficulty creating an appeal. Unfortunately, we're unable to directly support account-related issues like yours here on the forums, as we can't discuss account details. It doesn't sound like the account was banned for the subscription or payment difficulties in particular, but for gameplay prior to it. 

    If the existing case has closed and can't be reopened, please follow these steps to create a separate appeal so our Terms of Service team can take another look. They'll have the right tools and records to review this for you. It'd be good practice to attach any evidence supporting your innocence that you have when you create that case. Once that appeal is created, feel free to keep an eye on your case history page, and the ToS team will reach back out once that review is complete. 

    Let us know how it goes, thanks! 

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