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Rotodos's avatar
Rotodos
New Novice
15 days ago

Battlefield 3 account linked to unknown email. Need help recovering it

I am trying to recover my old Battlefield 3 account.
The soldier name is Yerkil. The account was created in December 2012 when I installed the physical copy of BF3.

I played around 829 hours. My last match was about 5 years ago but the last login recorded on the profile was around 1 year ago. When I try to sign in using the ID Yerkil, the EA App tries to send the verification code to an email that is not mine.

It looks something like @braxtoncat.com. I have never used that domain, never created an email there and I never changed the email address of my EA account. My real email is completely different.

The strange part is that the account still exists. The Battlelog profile for Yerkil is still online with all my stats. The EA App recognizes the ID but the verification goes to the unknown email.

If I try to sign in with my real email, EA says no account is linked to it.

It looks like at some moment between 2012 and now my account was migrated or modified and the email was changed without my consent.

I just want to recover access to my original account and update the email to my real one. If needed I can provide more details to prove that the account is mine.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    14 days ago

    Hey Rotodos​,

    Sorry to hear someone else may have gotten into your account if that's not a familiar email. If you haven't already, please be sure to go through as many of these security steps as possible to make sure your account and system are full in your control.

    After that you'll need to get in touch with our support team to help recover the account itself. As they'll need to discuss private account details, that is not something we can assist with here on the forums.

    Once you've gone through the steps linked above, you can use the Contact us option at the bottom of the page that will get you in touch with the support team so they can help with the account recovery. 

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