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Lockholder's avatar
Lockholder
Seasoned Newcomer
1 month ago
Solved

BF6 contact info

My contact info that it displays is wrong, and when I try logging into that account on EA it says it does not exists. The phone number is my old one but I have no way to update it. The AI help chat is absolutely garbage and useless and of course I can’t find an actual email or contact for EA.  Also, the email associated with the “ea account” that bf6 says, I can log into but when I click send code, no code is sent. 

  • Lockholder​ 

    We need an EA Advisor (a human one) to verify your identity before making any account changes. We cannot do that directly here on the forums.

    Please make contact with an EA Help Advisor for assistance as follows.

    EA Help

    Thank you.

    EA_Barry.

5 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Lockholder​ 

    We need an EA Advisor (a human one) to verify your identity before making any account changes. We cannot do that directly here on the forums.

    Please make contact with an EA Help Advisor for assistance as follows.

    EA Help

    Thank you.

    EA_Barry.

  • Lockholder's avatar
    Lockholder
    Seasoned Newcomer
    1 month ago

    Perfect thank you so much, I just sent them a ticket from your link. I appreciate it. 

  • Lockholder's avatar
    Lockholder
    Seasoned Newcomer
    1 month ago

    So I went and submitted on the link you posted. How do I know if they reply? Will I receive an email, when I check my cases it shows none. 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    1 month ago

    Lockholder​ 

    If you have an email case, I would assume an email response. Otherwise, via Live Chat, I would assume your account details would be updated right away after you confirmed your identity and account ownership.

    EA_Barry.

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