Can support help me?

Hello. There are instructions for securing a hacked account here. If that doesn't help, you can open a case with an advisor by hitting the "Contact us" button at the bottom of the page. Thanks!

Hi,

Thanks for the response.  Sadly as I've said the link doesn't seem to be of any use at all :( the contact us button doesn't work and my tickets just expire.

Any help would be appreciated thank you 

Can you clarify a bit? You say the contact us button doesn't, but you also say your tickets are expiring. If you're able to create a case, the contact us button seems to be working. So, I'm a bit confused on exactly what's happening.

The ticket opens. I get a case number and then several hours later I just get a "thanks for reaching out" email. Yesterday I did wait the 250+ mins for the chat to open, but no cigar unfortunately. 

Is the strategy just to keep opening the same ticket over and over? Will someone email me eventually? I don't mean to be annoying but genuinely super confused on what I can even do in this scenario 

If you are missing their response and the case closes, you'll need to open another.

It allows me to resume the ticket? It doesn't help. I've had like 6 emails like "thanks for reaching out." 

I'm even trying different browsers with virtual machines now to try get the chat window to appear.  :( man this sucks lol

Hey guys. 

I have been trying to get ahold of EA support for two days now, since they've removed their support email and phone number :( livechat is a nightmare!

I am documenting my experience on X and I'm seeing how long it will take to get some help (the mods on this forum can't do much, they can only give you links you've already been on, it's not their fault)

https://x.com/SpiritOfWest1?t=7Lop9o0OWBAvjxctaEQjqQ&s=09

If you want to check out my experience please go to the link above thanks ✌️

Do not resume the case. That will pull it from the queue so an advisor won't see it. You'll need to create a new case and wait for a response.

Thanks for getting back to me EA Aljo, it's actually super appreciated.

Sadly I did indeed open another ticket and was let down. It's just wholly bizarre to me that EA would prefer to leave me in a queue system for so many hours and close the ticket when I don't reply within 5 minutes - or atleast thats what I think happened? The chatbox doesnt appear me for me at all. EA provides us with good games. I like EA. I just don't like the current support system. With such a long time frame email makes more sense? Or I think it would? Chat doesn't even open for me

I did create another ticket BTW.  I left the tab open and didn't hear any kind of notification. The ticket was closed after 3hrs and 30mins of waiting. I only knew after receiving an email.

I am on documenting all my tickets on video. Please Aljo, if you know ANYONE who can help, please send them my way.

You can see my experience with the ticket system here:

https://x.com/SpiritOfWest1/status/1955274042698559705?t=CnQpejOSni-AoL84MDLoPw&s=19

Is the chat closing because you're not there to see the advisor's response?