Cannot login into my account
Hello,
I am trying to log into my EA account using the desktop account. The issue is the email address associated with my account is no longer active. I have tried to associate a secondary email address or even update the primary one, but every action I attempt is always request a security code that is being sent to the inactive email address.
I can login into the account using the browser authentication service, since I know my credentials, but the EA app, that is required to play the games, continues to request a access code.
Trying to speak with support or raise a ticket is impossible since the service is not working. The "submit" button is simply a redirect to a different support page, and every attempt to contact support is met with "This issue isn't supported by advisors".
Hey ggfera,
If you have already tried to recover access to the email address through the email provider directly and it wasn't possible, you'll need to contact the Customer Support team using the Contact us button at the bottom of this guide.
The EA staff on EA Forums doesn't have visibility into your account to make any changes.
You could try doing that while not logged in to your EA account, or using an incognito window on your browser. This should prevent the This issue isn't supported by advisors error page you ran into.
Our advisors will then do their best to continue helping you. Thank you for your patience with this.
