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GamecorpcrewYT's avatar
GamecorpcrewYT
Seasoned Newcomer
1 year ago

cannot respond to my support tickets

hello there, ive sent some tickets about something, and I can see the response from people helping, but I cannot actually type and respond to them.    when I click resume ticket as well from the ma...
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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 year ago

Hi there, 

Have you tried contacting EA Support via chat? That would be the quickest way to get in touch with them if you're unable to respond to the emails. I will leave instructions below on how to start a chat: 

How to chat with EA Help

  1. Log in to your EA Account.
  2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
  3. Select Chat with us or Start chat.
  4. Fill in the contact form with your:
    • first name
    • last name
    • e-mail
    • platform
    • subject (a short description of your issue)
    • attachments (e.g. screenshots, documents, links).
  5. Select Send.
  6. A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

How to get help with your EA Account

Let us know if you're still having any problems to contact them,

GamecorpcrewYT's avatar
GamecorpcrewYT
Seasoned Newcomer
1 year ago

I tried this and had no luck

 

Fill in the contact form with your:

first name

last name

e-mail

platform

subject (a short description of your issue)

attachments (e.g. screenshots, documents, links).

Select Send.

A chat window will open when you’re transferred to an advisor. (Except it doesn't. I do not get the window opened at all, it just says wait time. I wait and nothing happens at all)

 

 

As for my case. I can see the transcripts but cannot type in them, do not get the email and thus have no actual way to respond 

  • xApparition's avatar
    xApparition
    Newcomer
    5 months ago

    did you ever get an answer for this? im having the same issue

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