Forum Discussion

FrogysLP's avatar
FrogysLP
Seasoned Newcomer
2 months ago

Cant access account settings on ea.com

Hi, I recently purchased FC25 and obviously needed my EA account, I have it for like 9 years atm, and have on it an old username that I wanted to change. But for some reason when I want to manage ...
login issue
EA_QueenBee's avatar
EA_QueenBee
Icon for Community Manager rankCommunity Manager
2 months ago

Hey FrogysLP​,

I'd like to start by saying that your English is great! 🙂

Regarding not being able to access your account details, thank you for sharing what you've already tried. This might be a long shot, but if you've tried on wifi, could you try via your mobile data instead (and vice versa)?

I also see from your screenshot that you seem to be using a VPN? If that's enabled, could you try disabling it and let me know if that works?

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