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DivineDrakon's avatar
DivineDrakon
New Novice
24 days ago

Cant access email for EA account

Hi there!

Im unable to access the email associated with my EA Account (subsequently this makes it impossible for me to unlink my PSN account from it). Its a Yahoo account which the alternative login is a phone number I dont have and I will not pay for their premium service.

What are my options here? I know the password and all that to the EA account, but it sends a verification code to the email I cant access. I need to unlink my PSN account from that EA account somehow or get the email address changed.

9 Replies

  • blade_clark's avatar
    blade_clark
    Rising Traveler
    24 days ago

    if you cant access the email, surely you can reset the password for it to be able to access it?

  • MafiatheDova's avatar
    MafiatheDova
    Seasoned Newcomer
    24 days ago

    I have the same issue my yahoo account was discontinued how do I reconnect my Xbox account so I can participate in the beta?

    it is currently linked to an account that no longer exists 

  • DivineDrakon's avatar
    DivineDrakon
    New Novice
    23 days ago

    Sadly no, its connected to a phone number I no longer have. I know the password, but when entering it there, it needs to send a text code. Only way to fix it is purchse their premium tech service which i will not do.

  • Shenekuya's avatar
    Shenekuya
    Seasoned Newcomer
    23 days ago

    I have a similar issue with my Steam account. It's linked to an old email of mine that has since been deleted from the old email providers systems/database for inactivity. Meaning I can't recover/reset the password for that account. I sent in a support ticket to get my Steam account un-linked from the old/dead account and recently checked up on the ticket to find it "Resolved". They didn't even send an email detailing what they did to "resolve" it and the Steam account is still linked to the defunct account.

  • It also doesnt help EA leaves absolutely no way to contact them and get help lol

  • GingerFredMan's avatar
    GingerFredMan
    Seasoned Newcomer
    21 days ago

    Please let me know if you find a way to get ahold of anyone at EA. I have been trying to contact anyone about my case/cases about unlinking an old email but cannot talk to anyone and they just close my case out of nowhere saying I didn’t respond to their message even though I’m waiting in the chat that continues to always say 99+ people in line. So frustrating and same thing happens every case I open for it

  • BF-VET-76's avatar
    BF-VET-76
    Newcomer
    21 days ago

    same here its crap that we can not contact them

     

  • Pandemonyum2's avatar
    Pandemonyum2
    Seasoned Newcomer
    21 days ago

    Same here, however i have the old EA ID my old login details and the correct current phone number and i can tell them all the games on the account, but can i get them on the chat function to talk ..no chance !! 99+ for 4 days solid even after 6+ hours waiting looking at the chat box :)

  • So updating this thread.

    Yahoo is unwilling to help. I even was willing to do their paid service and they said they cant help.

    I contacted Playstation as well, seeing if they could unlink the EA account from their end and they said they cant.

    So basically we are down to EA, and since EA refuses to have a customer service department and help us, in these situations we are just SOL.

    I even went as far as to try getting a code sent to my WhatsApp and contacting their customer service but to no avail. 

    I must say, this business model EA has of having nobody that is willing to help us is a massive slap to the face and should honestly be illegal. Now my Playstation account is linked to a EA account Ill never to able to access.

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