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Patriot_216's avatar
Patriot_216
Rising Newcomer
2 months ago

Can't Access Family Management

I haven't been able to go to my Family Management section of my profile for a very long time. It keeps giving me an error message, "Something went wrong. We ran into a technical issue. Try again late...
account info
ea help
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
2 months ago

Testing here Patriot_216​ and it is working as it should.

Wondering if maybe this is a browser or device-related issue. Could you try accessing it on a different browser to see if it makes a difference?

Let me know how you get on.

Darko

Patriot_216's avatar
Patriot_216
Rising Newcomer
2 months ago

Thanks for getting back to meEA_Darko​. Tried multiple browsers and two different computers. Same issue. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    An odd one Patriot_216​, would it be possible to try a different network or even over a VPN just to see what happens.

    That I'm not seeing other reports of this and not seeing it myself, I'd like to rule out anything on your side before we escalate this.

    Darko

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