Can't delete or change account's phone number

Question

Hi recently my account was hacked and i recovered it thanks to ea support but there is a problem with my account. In ea portal there is a linked phone number with my account(its not mine). When i try to delete or change it verification codes go to that number.&nbsp; I mean there is no chance i can delete or change this number. Ea live chat said "we can't see any linked phone number with your account from our end". Check the screenshot please. Is it because they changed ea portal interface its kinda a bug?

theelusivepink · Answer

I can't update mine either. I've contacted EA Support twice and keep getting the run around. I posted in the forum and it was immediately marked as "solved" because I was directed to go to EA Support. I don't understand why we can't update it anymore,.

yelloviper · Answer

same here

futureoctaneceo · Answer

Same here

chickenstripes · Answer

I can't even find a button that offers me to talk to any support. I'm having the same issue and the help page literally redirects me here! I just changed my phone number last week due to harassment and stalking and EA allows me to change my email address but not my phone number????? I literally don't have access to that number anymore 😭

Forum Discussion

Can't delete or change account's phone number

4 Replies

About EA Community Discussion

Recent Discussions

Getting this error. Buy these games cant use them HELP

Bug

I can't create cases through EAHelp

Welcome pass wont complete althought i finished all welcome missions

Resume case