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P1ggless's avatar
P1ggless
New Novice
6 months ago

Can't Link EA with Xbox and can't recieve help from EA

I got PC game pass and went to link my EA account with Xbox but my browser was logged in with one Xbox account and the app with another. I realised this too late and had to unlink it. Now EA wont let me link the Xbox account I want to link because 'you can only link one Xbox account in it's lifetime'. Which is a very silly rule to have. Both accounts that I want to link share the same E-Mail so how is it a security risk.

I went to open a case with EA but the support site is the worst I've ever seen. A support site that won't let you contact support. Who's Idea was that. Now im stuck with PC game pass and the inability to play EA Play games due to this.

3 Replies

  • P1ggless's avatar
    P1ggless
    New Novice
    6 months ago

    There is no option in the help linking your account that allows you to send a message directly to EA. That’s the bottom half of the problem and why I am here asking for help.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    P1ggless If you're not getting the chat option when contacting support, please try selecting "I need help logging in to my EA Account" or try this link.

    How to chat with EA Help

    1. Log in to your EA Account.
    2. Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
    3. Select Chat with us or Start chat.
    4. Fill in the contact form with your:
      • first name
      • last name
      • e-mail
      • platform
      • subject (a short description of your issue)
      • attachments (e.g. screenshots, documents, links).
    5. Select Send.
    6. A chat window will open when you’re transferred to an advisor.

    After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.

     

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