Forum Discussion
EA_Mako
Community Manager
7 months agoHey d0srcwvwz1cj,
If you've gone through these steps to get that password reset already, I'd also try clearing the EA app cache just to make sure it's picking up those changes.
If you're still seeing the same thing after that point, it would be worth contacting support directly so they can check for any account changes or updates that may be needed to get you back into the account.