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LocoLazzy's avatar
LocoLazzy
Newcomer
16 hours ago
Solved

Can't retreive TFA codes, lost access to email

Hi ea i lost my email it has been deleted al long time ago i cant login ea on web i want to change my email but when i try to change my email a code gets send to my old email could you please help me...
account info
ea help
login issue
  • EA_Lanna's avatar
    EA_Lanna
    15 hours ago

    Hi LocoLazzy​,

    You need our support team's help to reset where the security codes are sent and to update the email on the EA account.

    To reach them, 

    1. Open this guide and scroll to the bottom, and click 'Contact Us' under the heading 'Still having issues?'.
    2. This will open up the EA NextStep bot to help complete the help ticket for sending. Once you've completed the next steps and submitted the ticket, a support case will be sent to the support team

     

    They'll be in touch as soon as someone is available to help you further.

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
15 hours ago

Hi LocoLazzy​,

You need our support team's help to reset where the security codes are sent and to update the email on the EA account.

To reach them, 

  1. Open this guide and scroll to the bottom, and click 'Contact Us' under the heading 'Still having issues?'.
  2. This will open up the EA NextStep bot to help complete the help ticket for sending. Once you've completed the next steps and submitted the ticket, a support case will be sent to the support team

 

They'll be in touch as soon as someone is available to help you further.

- EA_Lanna

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