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InfiniteAK's avatar
InfiniteAK
Rising Newcomer
5 months ago
Solved

Cant unlink my xbox account from EA

Cant unlink my xbox account from EA becuase of lifetime rule. Its impossible to may ticket for the issue. Any ideas?

account info
account linking
  • EA_QueenBee's avatar
    EA_QueenBee
    5 months ago

    Hey InfiniteAK,

    Unfortunately, as both your error and our unlinking article say:

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

4 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey InfiniteAK,

    Unfortunately, as both your error and our unlinking article say:

    When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

    You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

    That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

  • InfiniteAK's avatar
    InfiniteAK
    Rising Newcomer
    5 months ago

    I am locked out of my old gamer tag (hacked) . I guess no solution?

  • gregzillakillah's avatar
    gregzillakillah
    Rising Novice
    5 months ago

    I've seen you say this multiple times. They don't make exceptions and they are completely inept with this Unlink issue. It's a massive data security issue and I'm looking to getting someone's attention on the matter. If EA won't fix it then I guess a local journalist or lawyer can help us. 

    The fact I get booted from a video game I paid because another Xbox account linked to my EA Account and I can't Unlink it is astounding. 

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