Forum Discussion

Mr_Pim's avatar
Mr_Pim
New Novice
16 hours ago

Can't update my EA account e-mail and can't contact support

As stated above, I am trying to update my EA account e-mail but it seems something is preventing me from changing it, as the page does not allow me (error says that e-mail can't be changed). when try...
account info
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
16 hours ago

Hey there, I'm sorry to hear that you can't contact EA Help. What topic are you selecting when creating a help ticket?

  • Mr_Pim's avatar
    Mr_Pim
    New Novice
    16 hours ago

    "Update EA account". But the website and all functionality seems to be extremely buggy and laggy. Everything takes forever to select and most pages just keep loading. Either way, after painstakingly going through every section and clicking submit, it just shows a loading wheel and nothing else...

    • EA_cuervo's avatar
      EA_cuervo
      Icon for Community Manager rankCommunity Manager
      15 hours ago

      I just checked the EA Help website here, and it is working for me. Could you please try while using an incognito window or using a different web browser? 

      • Mr_Pim's avatar
        Mr_Pim
        New Novice
        15 hours ago

        Done both, using Chrome and Edge and trying incognito windows on both. It doesn't go past the loading page.

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