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Mr_Pim's avatar
Mr_Pim
New Novice
4 months ago

Can't update my EA account e-mail and can't contact support

As stated above, I am trying to update my EA account e-mail but it seems something is preventing me from changing it, as the page does not allow me (error says that e-mail can't be changed). when try...
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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
4 months ago

Hey there, I'm sorry to hear that you can't contact EA Help. What topic are you selecting when creating a help ticket?

Mr_Pim's avatar
Mr_Pim
New Novice
4 months ago

"Update EA account". But the website and all functionality seems to be extremely buggy and laggy. Everything takes forever to select and most pages just keep loading. Either way, after painstakingly going through every section and clicking submit, it just shows a loading wheel and nothing else...

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    I just checked the EA Help website here, and it is working for me. Could you please try while using an incognito window or using a different web browser? 

    • Mr_Pim's avatar
      Mr_Pim
      New Novice
      4 months ago

      Done both, using Chrome and Edge and trying incognito windows on both. It doesn't go past the loading page.

      • EA_cuervo's avatar
        EA_cuervo
        Icon for Community Manager rankCommunity Manager
        4 months ago

        Do you have any VPNs active by any chance? 

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