Forum Discussion

Mr_Pim's avatar
Mr_Pim
New Novice
16 hours ago

Can't update my EA account e-mail and can't contact support

As stated above, I am trying to update my EA account e-mail but it seems something is preventing me from changing it, as the page does not allow me (error says that e-mail can't be changed). when try...
account info
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
15 hours ago

Do you have any VPNs active by any chance? 

Mr_Pim's avatar
Mr_Pim
New Novice
15 hours ago

No, not even installed.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    14 hours ago

    Can you please try submitting the help ticket while logged out? 

    • Mr_Pim's avatar
      Mr_Pim
      New Novice
      13 hours ago

      Exact same behaviour. Once I click submit, I just goes to a loading screen and stays there forever.

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