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Mr_Pim's avatar
Mr_Pim
New Novice
4 months ago

Can't update my EA account e-mail and can't contact support

As stated above, I am trying to update my EA account e-mail but it seems something is preventing me from changing it, as the page does not allow me (error says that e-mail can't be changed). when try...
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EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
4 months ago

Can you please try submitting the help ticket while logged out? 

Mr_Pim's avatar
Mr_Pim
New Novice
4 months ago

Exact same behaviour. Once I click submit, I just goes to a loading screen and stays there forever.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    When you tried to contact support on your mobile, were you using the same internet connection via Wi-Fi, or did you try the mobile connection? 

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