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DuckSauce502's avatar
DuckSauce502
Seasoned Novice
5 months ago
Solved

Case keeps getting resolved with no contact

I have been trying for days to get in contact with support. I sit in the queue forever and it just says 99+ hang in there an agent is on the way. 

Then my case gets marked as resolved with no contact, no email, nothing. 

I have an EA account registered with an email that the email provider does not exist anymore and there is no way to access it.  If you send emails to it you just get a bounce back so I cannot get past the two factor auth. My steam is linked to that account and I would like to be able to either log into it or unlink my steam. 

I have the password for the old account. I I have the password for my steam account. What do I need to do to actually talk to someone that can help with this. 

account info
login issue
  • DuckSauce502's avatar
    DuckSauce502
    5 months ago

    was able to get it resolved though chat today. Just had to get up early and get in the queue

3 Replies

  • TaskingMyManager's avatar
    TaskingMyManager
    Rising Novice
    5 months ago

    Exact same situation here. This marks day 3 for me. My forum post was ignored, and the cases I have submitted randomly got closed today. 

    My timer to contact an EA agent not only doesn't go down, it actually GOES UP instead. I have never once broken past 80 minutes. I leave it on another monitor all day, as I have done all today, and I have yet to make contact. 

    I have old passwords, screenshots of my purchases, and so on so forth. I have everything but the ability to just... speak with an advisor...

  • DuckSauce502's avatar
    DuckSauce502
    Seasoned Novice
    5 months ago

    Since I posted it I went from 98 min to 118 min... I just want to submit a ticket and let them get to when they can VS just waiting in a never ending queue and no responses. Even a sorry there's nothing we can do would be better than just 0 contact. 

  • DuckSauce502's avatar
    DuckSauce502
    Seasoned Novice
    5 months ago

    was able to get it resolved though chat today. Just had to get up early and get in the queue

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