change email

Hello, from your description, you no longer have access to the email address linked to your account, and you’ve already tried contacting support. That is the correct step to take.

The chatbot is mainly there to collect your details first so the case can be routed properly. It is meant to gather the information an advisor would usually ask for upfront and help reduce back-and-forth. Please make sure you’ve selected the correct account-related issue category.

To help our advisor recover your account as quickly as possible, have this info ready:

• the original email address on your EA Account
• any usernames that are linked to your EA Account, like your EA ID, Xbox Live Gamertag, or PlayStation™Network Online ID
• any invoice numbers from games you’ve bought through an EA platform, like the EA app.

Learn more: How to get back into your EA Account