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Mogain's avatar
Mogain
Rising Newcomer
11 days ago

Code wont send to email.

I haven't been on sims 4 in almost a year now and decided to hop on the game since bugs were fixed. I try to login then it wants to send a code to my email but i don't see a email from ea. followed t...
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login issue
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
1 day ago

Hi there, I'm really sorry to hear about how difficult it's been to get back into your EA account. 

Since you’ve already confirmed that your email is accessible, it's not full, and not blocking EA messages, the next step would be to contact EA Support directly so they can verify your account and help update or troubleshoot the email settings.

If the live chat is not working as expected, I recommend trying again through the EA Help site but selecting “I can’t log in” → “I need help with my EA account” to reach an advisor. 

https://help.ea.com/en/ 

I hope this helps.

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