Forum Discussion

GlebkaXlebkaalo's avatar
12 days ago

Compromised account: Steam unlinked, 6-month lock, need CM

Hello EA Community, I'm posting here as a last resort after many failed attempts with EA Help chat and email. I hope a Community Manager can escalate my case to the right team. My main EA account (the one I'm posting from) was compromised. My original Steam (BreadMan) was unlinked without my permission, and I received NO email notification or verification code about this change. I only discovered the issue when I tried to play Battlefield 6. I unlinked the unauthorized Steam, but the system applied a 6-month cooldown. In a panic to keep playing, I created a temporary EA account and linked my Steam there. Now both accounts are locked by the cooldown, and I cannot unlink from the temporary account or re-link to my main one. I have contacted EA Help chat over 5 times. Each time I am told the cooldown cannot be overridden, or I am asked to contact from the other account (which I did, with the same result). My case was even escalated once (by Agent Arjun to the special team), but the reply simply directed me back to chat. That email address is now unmonitored. I am the verified owner of both accounts and can provide any proof of purchase or identity privately. I just want my Steam linked back to my main EA account. If a Community Manager can help escalate this to the Terms of Service or Account Security team, I would be incredibly grateful. I will provide all account details via DM as needed. Thank you for reading.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    7 hours ago

    Hi there,

    I'm sorry to hear about your situation. I can understand how frustrating this has been. Unfortunately, this is not something we can assist with here on the forums. Issues related to account security, linking, and cooldown restrictions can only be handled directly by EA Help.

    Since you’ve already been in contact with EA Help advisors and even had your case escalated, the best course of action is to continue working with them on this. They are the only team with the tools and access needed to review your accounts and make any possible changes.

    I know this isn’t the answer you were hoping for, especially given the effort you’ve already put in, but the forums don’t have the ability to override cooldowns or escalate cases further. We appreciate your patience, and I hope you get things sorted soon.

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 35 minutes ago
4,563 Posts