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NihlistPC's avatar
NihlistPC
Seasoned Novice
25 days ago

Didn't receive my rank badge

I have my switch and pc accounts connected to the same EA account but when the new season rolled over i only got the rank rewards for my pc account even though i got pred on switch and the ai chat bo...
account linking
advice
ea help
EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
25 days ago

I just tested this myself. When I entered “Didn’t receive my rank badge”, used a placeholder name, and replied PC and Switch as the platform, the chatbot asked me to confirm that it was a missing rewards issue. After I confirmed that, it directed me to a related self-help article, and at the bottom there was a Chat with us option.

After clicking that, I was taken to the next page and a live chat window appeared. I also received an email confirming that a case had been created.

Sorry that I forgot to grab a screenshot of the Chat with us step, but the help website does appear to be working normally from my side. I know it has been frustrating having to try this multiple times already, but please make sure you are answering the chatbot questions as accurately as possible.

NihlistPC's avatar
NihlistPC
Seasoned Novice
25 days ago

They literally just keep closing them on me even tho my problem hasn't been looked at

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    25 days ago

    I just received the email saying “An Advisor is available to chat with you.” When I clicked into it, it looked like this on my side.

    So I do think the issue may be related to there being too many duplicate cases in the system. Please try resuming only the earliest case and see whether that works better. Thank you for your patience.

    • NihlistPC's avatar
      NihlistPC
      Seasoned Novice
      25 days ago

      I genuinely believe you guys have the worst AI that's ever been released

    • NihlistPC's avatar
      NihlistPC
      Seasoned Novice
      25 days ago

      I literally dont know what else to do this is literally a joke

      • EA_LunardustCat's avatar
        EA_LunardustCat
        Icon for Community Manager rankCommunity Manager
        25 days ago

        Mm, sorry to read this. Would you mind also trying keywords like "missing" or "lost" and see whether that helps? I’m not sure how the system determines the results either.

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