Disabled account, Poor Customer Service, Very frustrated
I just bought Battlefield 6 for my son on his PS5 and as soon as the game was downloaded he tries to play it and immediately gets a notification screen (attached) saying that his account has been disabled due to a violation of EAs user agreement. I click the link to check his penalty history and it shows that he has no penalty history at all. I tried to contact customer service but the closest I could get was to submit an appeal that apparently could take up to 10 days for me to get a response. What the hell is going on here? I just spent $70 bucks on a video game that my son can’t even play because EA banned his account for no apparent reason at all and now I gotta wait and submit a claim to appeal something that he never did?!? This is ridiculous. And the fact that they don’t even provide a phone number so we can call someone for help is a down right shame. If anyone has any advice please let me know. I’ve tried resetting his password. That didn’t work. He’s upset. I’m upset. This is all bad.
If there is a ban on the account ILOVEMAYGEN then you will need to appeal it: https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
There is nothing that we or anyone else can do to assist with this.
Darko
