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dxxteipx's avatar
dxxteipx
Newcomer
22 hours ago
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EA account compromised 1 month ago, no response from support - need help

Hi,   My EA account was hacked and the email associated with it was changed without my authorization. I have purchases made on this account and I know my exact EA ID.   I opened a case with suppo...
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  • EA_Mako's avatar
    EA_Mako
    22 hours ago

    Hey dxxteipx​,

    We aren't able to escalate cases through the forums, but have you tried starting a chat on this fresh account? I'm not seeing a case created so far on either account.

    I'd try creating a case here to get in touch with support directly so they can help try to verify and recover your original account from there. You should be able to use the Compromised EA Account issue option to start that recovery process with support. 

     

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
22 hours ago

Hey dxxteipx​,

We aren't able to escalate cases through the forums, but have you tried starting a chat on this fresh account? I'm not seeing a case created so far on either account.

I'd try creating a case here to get in touch with support directly so they can help try to verify and recover your original account from there. You should be able to use the Compromised EA Account issue option to start that recovery process with support. 

 

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