Forum Discussion

Newcomer

11 months ago

EA account hacked, and need to unlink xbox

For some reason the EA account linked to my xbox was hacked, and the email was changed. Whenever I try to open a support ticket, it shows this. I dont know what to do as when I try to launch NHL 25, ...

account linking

ea help

EA_cuervo

Community Manager

11 months ago

Hi there,

I'm sorry to hear about your account. If you're having trouble contacting EA Help Support by resuming the case shown above, please try creating a brand new case and start a chat:

How to chat with EA Help

Log in to your EA Account.

Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.

Select Chat with us or Start chat.

Fill in the contact form with your:

first name

last name

e-mail

platform

subject (a short description of your issue)

attachments (e.g. screenshots, documents, links).

Select Send.

A chat window will open when you’re transferred to an advisor.

After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.